FAQ
Shipping
Where does Depromes ship?
We ship to all addresses within the United States. At this time, we do not provide international shipping.
Order Processing Time
Orders placed before 5:00 PM (Mon–Fri) are typically processed within 1–3 business days, excluding holidays. Orders placed after 5:00 PM will be processed the following business day. During peak periods, processing may take longer.
Delivery Schedule
Transit time is usually 5–7 business days. The total estimated delivery window is 6–10 business days, excluding weekends and holidays. Please note that unforeseen events such as severe weather may delay delivery.
Shipping Fees
- Free Shipping: Orders with subtotal of $69.00 USD or more qualify for free standard shipping within the U.S.
- Standard Shipping: Orders under $69.00 USD incur a flat shipping fee of $9.90 USD.
Order Tracking
Once your order ships, we will email you a tracking number. Updates may take 24–48 hours to appear. You can also track your order here.
Updating Your Shipping Address
If you need to change your shipping address, please contact us within 24 hours of placing your order and before it has shipped. We cannot guarantee changes after dispatch.
Canceling an Order
If your order has not yet shipped, you may request a cancellation. Refunds are typically processed within 24 hours of receiving your request.
Returns & Refunds
Return Eligibility
We accept returns within 30 days of delivery under our Return Policy. To qualify:
- Items must be unused, in original condition, including all packaging and accessories.
- Valid proof of purchase (receipt or order confirmation) is required.
- Defective or incorrectly shipped items are eligible.
- Sale or discounted items are final sale unless defective or incorrectly shipped.
Return Process
To start a return, email us at info@depromes.com to request a Return Merchandise Authorization (RMA) number and a prepaid shipping label for eligible returns. Returns without prior approval may not be accepted.
Return Shipping Costs
- Defective or incorrectly shipped items: We provide a prepaid return shipping label.
- Other returns: Customers are responsible for return shipping costs.
Refunds
Once we receive your returned item in acceptable condition, refunds are typically processed within 3–7 business days to the original payment method. Processing time may vary depending on your payment provider.
Exchanges
We do not offer direct exchanges. To get a different item, please return your original item for a refund and place a new order separately.
Payments & Security
Accepted Payment Methods
We currently accept:
- Credit Card: Visa, MasterCard, American Express, Discover
- PayPal: Securely pay using your PayPal account
Payment Security
All transactions are securely processed using SSL encryption. We do not store your credit card information. Our payment processors are PCI-DSS compliant.
Order Confirmation
After payment is successfully processed, you will typically receive an order confirmation email with your receipt and tracking information.
Currency
All prices are listed in USD. Purchases made outside the U.S. may incur currency conversion fees from your bank or payment provider.
Payment Issues
If you experience any problems with your payment, please contact us at info@depromes.com. We will assist you promptly.
Contact & Support
Email: info@depromes.com
Phone: +1(213)561-8270
Address: 10901 W Toller Dr, Suite 336, Littleton, CO 80127
Customer Support Hours: Monday–Friday, 9:00 AM – 5:00 PM. We aim to respond within 24 business hours. Support may take longer on weekends and holidays.